Frequently Asked Questions
Everything you need to know about shopping with Ellie Belle.
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping within the continental US generally takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to the carrier's website so you can monitor your package's progress in real-time.
What is your return policy?
We offer a 30-day return policy for most items in their original, unused condition. Simply visit our Returns Portal to start the process and receive a prepaid shipping label.
Which payment methods do you accept?
Ellie Belle accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Klarna and Afterpay.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery estimates are calculated at checkout based on your specific location and the weight of your order.
How can I contact customer support?
Our dedicated support team is available Monday through Friday, 9 AM to 5 PM EST. You can reach us via email at support@elliebelle.com or through the live chat feature on our website.